Terms of service

Terms and Conditions of Sale and Service

Last updated: 23 July 2026

These terms and conditions apply to purchases made directly through collexylux.dk.

Purchases made through Cardmarket are concluded and handled through Cardmarket and are also subject to Cardmarket’s current platform terms and the legal information on CollexyLux’s Cardmarket profile.

1. Company information

Laursen Digital Ventures ApS
Registered secondary name: CollexyLux ApS
Danish company registration number (CVR): 41672935
VAT number: DK41672935
Nedertoften 29, ground floor right
2720 Vanløse
Denmark

Email: contact@collexylux.dk
Telephone: +45 60 55 66 40

In these terms, CollexyLux is used as the trading name of Laursen Digital Ventures ApS.

2. Scope

These terms primarily apply to consumer purchases where the customer is acting mainly outside their trade or profession.

Different terms may be agreed for business purchases. Mandatory rights under applicable law are not affected by these terms.

The online store delivers to Denmark and the other countries that are active and available for selection at checkout. Markets outside the EU and EEA are not currently active.

3. Products, product data and condition

CollexyLux primarily sells Pokémon singles, collectable cards, lots, collections and related accessories. Many products are pre-owned and are therefore sold in varying condition.

The identity of the product and the specific saleable variant are shown on the product page, in the selected variant and in the order. The information may include:

  • card name,
  • set and collector number,
  • language,
  • condition,
  • finish, such as Holo or Reverse Holo,
  • edition and other variant information,
  • quantity, price and stock status.

A pre-owned card may have wear consistent with the stated condition. Correctly stated condition and specifically described wear form part of the contract.

Disclosed wear does not prevent the customer from making a claim concerning a different or more serious defect that was not in conformity with the contract.

4. Product images

A database or catalogue image is a reference image of the card type and is not necessarily a photograph of the specific physical card. The condition of the specific card is shown by the selected variant and any individual notes.

Where an image is expressly stated to show the specific card, the image shows the relevant physical copy.

Minor differences in colour reproduction may occur due to screen settings, photography or the image source.

5. Authenticity assessment

We sell only cards that, based on our checks, we assess as authentic. Cards where there is genuine doubt about authenticity are not published for sale.

Our internal checks are not the same as third-party authentication or certification unless this is expressly stated for the specific product.

6. Prices, currency and VAT

Prices are displayed in the currency applicable to the selected market and, for consumers, include applicable VAT unless clearly stated otherwise.

Delivery charges and any other costs are shown separately at checkout before the customer completes the purchase.

The total price payable to CollexyLux is shown before the final order is placed.

7. Pricing, inventory and product errors

We make every effort to ensure that prices, stock status and product data are correct.

In the event of an obvious and material pricing, product or system error that the customer knew or reasonably should have known was an error, CollexyLux is not required to fulfil the order on the erroneous basis.

Products are often unique or available in only one copy. In exceptional cases, an inventory conflict may arise where almost simultaneous sales occur across multiple channels.

If an item cannot be supplied, we will contact the customer as soon as possible and release or refund the affected amount without undue delay.

8. Ordering and formation of the contract

The customer places an order through the online store by completing checkout. Before submitting the order, the customer can review and correct the order information.

After the order is submitted, Shopify automatically sends an electronic order confirmation acknowledging that we have received the order.

The binding sales contract is formed when CollexyLux accepts the order by sending a dispatch confirmation or a message that the order is ready for collection or Premium Delivery.

The customer should check the order confirmation and contact us as soon as possible if the information does not match the order placed.

The concluded contract and order information are stored electronically in Shopify and may be available through the customer’s account and order communications.

9. Payment

Payment can be made using the payment methods displayed at checkout at the time of ordering.

For card payments and similar payment methods, the amount may be authorised or reserved when the order is placed. CollexyLux captures payment for physical goods when the order is dispatched or is ready for collection or Premium Delivery.

Payment is processed through Shopify Payments and the payment providers connected to the selected payment method. CollexyLux does not receive the customer’s full payment card details.

We do not charge more than the amount authorised by the customer.

10. Processing and dispatch

We aim to check, pack and dispatch the order within 1–2 days of receiving it. We also process and dispatch orders at weekends.

CollexyLux’s dispatch time covers our own processing, packing and handover of the order. The carrier’s subsequent transit time, scans and delivery windows are governed by the selected carrier’s current terms and estimates.

Current delivery methods, prices, free-shipping options, collection and Premium Delivery are shown in our Shipping Policy and at checkout.

11. Delivery and transfer of risk

For consumer purchases, CollexyLux generally bears the risk of loss or damage until the customer, or a third party appointed by the customer other than the carrier, takes physical possession of the goods.

Unless otherwise agreed, the goods will be delivered without undue delay and no later than within the statutory delivery period.

Delay, loss, transport damage, incorrect addresses, uncollected parcels and the transfer of risk are described in greater detail in our Shipping Policy.

12. Collection and Premium Delivery

Collection in Vanløse and Premium Delivery are offered when the relevant option is displayed at checkout.

There is no physical shop with fixed opening hours. The customer must wait for confirmation that the order is ready, and any collection or delivery time must be agreed or confirmed separately.

An order placed online for later collection or Premium Delivery is treated as an online-store purchase and is subject to the relevant consumer rules.

Premium Delivery is carried out directly by CollexyLux. We strongly recommend that the customer, or a person authorised by the customer, is present and able to receive the order at the agreed time.

An order with a total goods value below DKK 1,000 after discounts and excluding delivery charges may be left without personal receipt only if the customer has provided a clear written instruction in advance stating:

  • that the order may be left without personal receipt, and
  • the exact and secure location where the order is to be placed.

General acceptance of these terms or the Shipping Policy does not in itself constitute an instruction permitting the order to be left unattended.

Where an order is left without personal receipt, CollexyLux takes a documentary photograph of the parcel at the agreed delivery location. The photograph is supplementary documentation and does not restrict the customer’s mandatory rights.

Orders with a total goods value of DKK 1,000 or more after discounts and excluding delivery charges must always be handed personally to the customer or a person authorised by the customer. A written instruction to leave the order does not alter this requirement.

CollexyLux may also require personal handover for orders below DKK 1,000 where the order contains particularly rare, unique, graded or otherwise high-risk products.

CollexyLux may decline to leave an order where the delivery location is not considered safe, accessible or adequately protected. If the order cannot be delivered under the agreed conditions, we will contact the customer to arrange a new delivery time.

For personal handover, the order is considered delivered when it is handed to the customer or an authorised person. Where the order is correctly left without personal receipt, it is treated as delivered when it has been placed in accordance with the customer’s specific written instruction and documented by CollexyLux, to the extent permitted by mandatory law.

This does not limit CollexyLux’s liability where the delivery instruction is not followed, the order is placed somewhere other than agreed, the goods are damaged before correct delivery, or otherwise where the customer’s mandatory consumer rights apply.

The full process, delivery zones, prices and rules concerning risk are set out in our Shipping Policy.

13. Cancellation before dispatch

The customer may request cancellation of an order that has not been dispatched through the customer account, our contact form or email.

If the order has not yet been accepted and dispatched or prepared for collection or Premium Delivery, we will process the request as soon as possible and release or refund the affected amount.

Once the order has been dispatched, the customer must instead use the applicable withdrawal and return process.

14. Withdrawal and returns

Consumers generally have a 14-day right of withdrawal for purchases made through the online store.

The full rules on the withdrawal period, digital withdrawal function, return deadline, return postage, reduction in value, refunds and the model withdrawal form are available in our Return and Refund Policy.

15. Statutory rights for defective or non-conforming goods

Consumer purchases are covered by the two-year statutory right to remedies under the Danish Sale of Goods Act. This statutory protection also applies to pre-owned goods.

It covers defects or lack of conformity that existed at the time of delivery, or where the cause existed at the time of delivery.

Ordinary wear consistent with the card’s stated condition, age and specific product description is not in itself a defect.

The customer may, for example, make a claim if the goods:

  • are a different card or variant from the one ordered,
  • are missing from the shipment,
  • are materially worse than the stated condition,
  • are damaged during delivery,
  • are not authentic, or
  • otherwise materially fail to conform to the contract.

The customer must notify us within a reasonable time after discovering the defect. Notice given within two months of discovery will generally always be considered timely.

A claim can be submitted through our contact form or by emailing contact@collexylux.dk.

Depending on the defect and the applicable rules, the remedy may consist of repair, replacement, an appropriate price reduction, termination of the affected purchase or another statutory remedy.

Many collectable cards are unique, and an identical replacement card is therefore not always available. This does not restrict the customer’s other statutory rights.

For a justified claim, CollexyLux will cover the necessary and reasonable return costs.

For sales to consumers in other EU and EEA countries, these terms do not restrict mandatory rights in the customer’s country of residence where they provide greater protection.

16. Commercial warranty

CollexyLux does not provide a separate commercial warranty unless this is expressly stated for the specific product.

The absence of a separate commercial warranty does not restrict the customer’s statutory rights concerning defective or non-conforming goods.

17. Customer service

We aim to respond to customer enquiries within 48 hours.

You can contact us through:

Customer service handles matters including withdrawal, claims concerning defective or non-conforming goods, incorrect or missing items, transport damage, condition disputes and questions about product identity.

18. Discount codes and promotions

Discount codes and promotions apply subject to the terms shown for the specific promotion and at checkout.

  • A code may be limited to one use per customer.
  • Discount codes cannot be exchanged for cash.
  • Multiple codes can be combined only where checkout expressly permits this.
  • A code must be used before any stated expiry date.
  • The discount is calculated based on the goods and conditions covered by the promotion.

We may reject documented misuse, including circumvention of a one-use restriction through multiple accounts or email addresses.

Promotions may be changed or ended for future purchases. A change does not affect an order already accepted under the applicable promotional terms.

19. Personal data

CollexyLux processes personal data in connection with matters including ordering, payment, delivery, customer service, returns, claims and legally required accounting.

Information about legal bases, recipients, retention and the customer’s rights is available in our Privacy and Cookie Policy.

A purchase does not automatically subscribe the customer to marketing or newsletters.

20. Intellectual property and third-party trade marks

Text, images, graphics, logos, design and other material created by or specifically belonging to CollexyLux may not be copied or used commercially without permission unless otherwise permitted by law.

Pokémon and related names, characters, logos and trade marks belong to their respective rights holders.

CollexyLux is an independent retailer and is not an official partner, manufacturer or rights holder unless expressly and verifiably stated otherwise.

The customer’s purchase of a physical item is not restricted by a separate CollexyLux licence. The customer may own, use and resell the physical item in accordance with applicable law.

21. Events beyond our reasonable control

CollexyLux is not liable for delays or failure to perform caused by extraordinary events beyond our reasonable control, such as serious transport disruption, natural events, government action, widespread system outages or industrial action.

In such circumstances, we will inform the customer and seek to limit the consequences.

This provision does not restrict the customer’s mandatory rights concerning delay, defects, refunds or termination.

22. Complaints and disputes

If you experience a problem, you must first contact CollexyLux so that we have an opportunity to investigate and resolve the matter.

Contact: contact@collexylux.dk

If we cannot reach a solution, a consumer may, where the conditions for complaint handling are met, submit a complaint to:

The Mediation Team for Consumer Complaints
Nævnenes Hus
Toldboden 2
8800 Viborg
Read about and start a consumer complaint

A consumer complaint begins with the Mediation Team for Consumer Complaints. If the parties do not reach a solution, the complaint may, subject to the applicable conditions, proceed to the Danish Consumer Complaints Board.

Consumers in other EU and EEA countries may also seek guidance from the European Consumer Centre in their country of residence.

23. Governing law and jurisdiction

The contract is governed by Danish law.

This choice of law does not deprive a consumer of mandatory protection under the law of the country in which the consumer has their habitual residence where that law applies.

Disputes are determined by the competent courts in accordance with applicable rules. These terms do not impose exclusive Danish jurisdiction on a consumer contrary to mandatory consumer law.

24. Changes to these terms

We may update these terms and conditions as a result of changes in law, payment or delivery methods, platform changes or changes to CollexyLux’s operations.

The version in force when the sales contract was concluded applies to the relevant order. Later changes do not have retroactive effect.

If you have questions about these terms, please contact us at contact@collexylux.dk.