Help, order, and sales inquiries
Contact CollexyLux
Do you have questions about a product, an order, or Pokémon cards you're considering selling? Choose the relevant inquiry below so we can get the information needed to help you quickly.
We strive to answer all inquiries within 24 hours on weekdays. During busy periods, the response time may be longer.
Frequently asked questions
Find answers about orders, delivery and returns.
Condition guide
See how CollexyLux assesses card condition.
Shipping and delivery
Read about tracking, pickup and delivery.
How can we help?
Choose between general support and a sales enquiry. The form will only display the fields that are relevant.
Question about product, order, or delivery
Please provide us with the key information so that we can find the product or order and help you without unnecessary intermediaries.
Sell Pokémon cards or collections to CollexyLux
Briefly describe what you want to sell. The better overview we get of quantity, sets, condition, and special cards, the faster we can assess whether the collection meets our current needs.
