FAQ about Pokémon cards and trading at CollexyLux

Search by card name, set, or collector number. On the product page, you can check the set, collector number, language, condition, edition, and variant before adding the card to your cart.

Choose the product and the correct variant, add the item to the cart, review the order summary, and proceed to payment. The order is complete once the payment is approved and you have received an order confirmation.

The price is assessed based on factors such as condition, language, edition, finish, demand, and current market references. Used cards are unique items, and two copies of the same card may therefore have different prices.

The payment methods available for your order, market, and device are displayed directly at checkout. Payment is processed securely through Shopify and the selected payment provider.

Yes. On selected Pokémon singles under DKK 37 per card, you automatically receive a quantity discount: 5% for 10+ cards, 8% for 25+ cards, and 10% for 50+ cards. The discount is automatically applied in the cart when the conditions are met.

Lots, collections, and other products with their own bundle or product price are not included in the Set Builder discount.

We usually pack and ship within 1–2 business days, including weekends. The carrier's scans, transit time, and delivery windows follow the chosen carrier's own operations and are not part of CollexyLux's processing time.

The estimated delivery time is shown with the selected delivery method at checkout. The actual transit time may vary depending on the carrier, destination, and current operations.

Pokémon cards are packed with a focus on protection against bending, impact, and moisture. Once the order has been dispatched, you will receive tracking information according to your chosen delivery method.

Yes. Write the name or address of the parcel shop in the comments field in the shopping cart. If you leave the field empty, the order will be sent to the nearest available parcel shop according to the carrier's options.

Pickup in Vanløse can be chosen when the option is available, or arranged with CollexyLux. Please wait for confirmation before showing up, so the order is packed and ready.

You get free shipping on qualifying orders over DKK 575. The current delivery terms and relevant delivery method are shown at checkout.

The condition is assessed overall based on the front, back, edges, corners, and surface. If a card is between two conditions, we generally choose the lower rating to communicate conservatively.

The abbreviations are condition levels from Mint to Poor. The selected condition is stated on the product, while the condition guide explains the types of wear and defects that typically occur at each level.

For most Pokémon singles, we use a reference image showing the correct card edition, but not necessarily the specific physical card you will receive.

The card's condition, language, and variant are stated in the product information. For selected cards, we display our own images of the specific copy being sold. When the images show the actual card, this is clearly stated on the product page.

If you need to see more details of a specific Pokémon card, you are welcome to contact us.

For older, more valuable cards or cards where the condition is particularly important, we are happy to help with additional photos whenever possible. However, we cannot guarantee individual photos of all cards. Please send us a link to the card you are interested in, and we will assist you further.

The selected product data is displayed on the product page and is carried over to the cart and checkout. Always check the language, edition, and finish, such as Holo, Reverse Holo, or Normal, before completing your purchase.

The collector number is usually at the bottom of the card and often appears as, for example, 4/102. The number is one of the most reliable ways to distinguish between cards with the same Pokémon or name.

We check the card's identity, set, print, language, edition, and relevant characteristics before listing it. A card will not be listed for sale as a specific product if its identity cannot be established with sufficient certainty.

When making an online purchase, you generally have a 14-day right of withdrawal from the date of receipt. Use the available return function or contact us. The latest published return and refund policy always applies in the event of any discrepancies.

Use the self-service options available in your customer account or contact us as soon as possible. If the order has already been packed or shipped, it will be handled according to the standard return and cancellation procedure.

Please contact us as soon as possible with your order number, a brief description, and relevant images. Do not return the item before you have received instructions, so that the matter can be handled correctly and without unnecessary costs.

This depends on the reason for the return and the applicable return and refund policy. Refunds are processed after the return has been received and checked according to the relevant flow.

No. You can complete a purchase without creating an account. A customer account makes it easier to view orders and use the available self-service features.

Select the account icon and log in with the email address you used for the purchase. Here, you can view the order information and actions available for your account.

Cookie choices can be changed via the cookie icon or the consent solution on the webshop. Questions about insight, correction, or deletion of personal data can be sent to CollexyLux; the privacy policy describes the current processing.

Yes, we evaluate selected Pokémon cards, binders, lots, and entire collections. Send us an overview and photos via the sales page, and we will assess whether we can offer to buy the cards.

Please send a complete overview, card or set names, language, approximate condition, and clear pictures. For valuable cards, pictures of the front, back, edges, and corners are particularly useful.

It depends on the cards' value, condition, demand, and the time required to sort and list them. A bulk sale is often simpler, while individual sought-after cards may have greater value separately.