Contact information

Contact Information

Last updated: 22 July 2026

CollexyLux is operated by:

Laursen Digital Ventures ApS
Registered secondary company name: CollexyLux ApS
Company registration number (CVR): 41672935
VAT number: DK41672935
Nedertoften 29, Ground Floor, Right
2720 Vanløse
Denmark

Contact Us

Email: contact@collexylux.dk
Phone: +45 60 55 66 40
Contact form: collexylux.dk/en/pages/contact

We recommend contacting us by email or through the contact form regarding orders, returns, complaints, card condition or delivery, so that all relevant information is kept together in writing.

We aim to respond to all enquiries within 48 hours.

Order Enquiries

Please include your order number and the email address used when placing the order. In the event of a complaint or shipping damage, we may ask for relevant photographs of the item, packaging and shipping label.

Returns

Return address:

Laursen Digital Ventures ApS / CollexyLux
Nedertoften 29, Ground Floor, Right
2720 Vanløse
Denmark

Start your return through your customer account or contact us before sending or delivering the item. Please read our full Return and Refund Policy.

Local Pickup

Orders can be collected from our address in Vanløse when local pickup has been selected at checkout. We do not operate a physical store with fixed opening hours or unrestricted walk-in access. Always wait until you receive the “ready for pickup” notification and follow the agreed or confirmed pickup time.

Cardmarket

Enquiries concerning a specific Cardmarket order should be submitted through the relevant order or messaging function on Cardmarket, so that the communication remains connected to the order.

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Please also see our Terms of Service, Shipping Policy and Privacy Policy.